Your privacy matters at desgames. This policy explains in plain language what personal information we collect, why we collect it, how we keep it safe, and what rights you have as a Filipino player under the Data Privacy Act of 2012. No legal jargon — just a clear explanation of how your data is handled.
Six commitments that define how desgames handles your personal data every single day.
desgames does not sell, rent, or trade your personal information to third parties for their own marketing or advertising purposes. Full stop. The data you share when you register stays within the desgames ecosystem and its trusted service partners.
All data transmitted between your device and desgames servers is protected by industry-standard TLS/SSL encryption. Passwords are hashed — even our own staff cannot see your password. Sensitive payment details are handled by certified payment processors, never stored on desgames servers directly.
Filipino players have the right to access, correct, and request deletion of their personal data held by desgames. These rights are backed by the Data Privacy Act of 2012 (RA 10173). You can exercise them by contacting our data privacy team at any time.
desgames collects the minimum personal information needed to operate a compliant, secure gaming platform. We don't ask for data we don't have a legitimate reason to hold. Everything collected is tied to a specific purpose explained in this policy.
desgames operates in compliance with the Philippines' Data Privacy Act of 2012 and the National Privacy Commission's implementing rules. We have a designated Data Protection Officer (DPO) and maintain data privacy policies aligned with NPC requirements.
In the unlikely event of a data breach that affects your personal information, desgames is committed to notifying affected players and the National Privacy Commission within the timeframes required by law. We don't hide data incidents — we address them promptly and transparently.
desgames operates the online gaming and sports betting platform accessible at https://desgames.app. In the context of this Privacy Policy, "desgames," "we," "us," or "the Company" refers to the legal entity responsible for operating the platform and for the collection and processing of your personal data as described herein.
As a personal information controller under the Philippines' Data Privacy Act of 2012 (Republic Act 10173), desgames is responsible for determining the purposes and means of processing the personal data of registered players and website visitors. We are registered with the National Privacy Commission (NPC) in accordance with applicable requirements.
Our Commitment: desgames treats the protection of your personal information as a core operational responsibility — not a legal checkbox. Every data handling decision is reviewed against the principles of transparency, legitimate purpose, and proportionality as required by RA 10173.
desgames collects personal information in two main categories: information you provide directly, and information collected automatically during your use of the platform.
desgames does not collect full credit or debit card numbers. Card payments are processed by PCI-DSS certified payment providers who transmit only the authorisation result and masked card details back to desgames.
desgames collects your personal information through the following channels and methods:
desgames uses your personal information strictly for the purposes described below. We do not use your data in ways that are incompatible with these stated purposes.
| Purpose | Data Used | Category |
|---|---|---|
| Account creation and management | Name, email, mobile number, date of birth | Core |
| Identity verification (KYC / AML compliance) | Government ID, address, selfie, date of birth | Legal Obligation |
| Processing deposits and withdrawals | Payment method details, transaction history | Core |
| Sports betting and casino game delivery | Account ID, bet history, game play data | Core |
| Fraud prevention and platform security | IP address, device ID, login history, transaction patterns | Legitimate Interest |
| Responsible gaming monitoring | Play history, deposit frequency, session duration | Legal Obligation |
| Customer support and dispute resolution | Account data, transaction history, support communications | Core |
| Platform analytics and improvement | Anonymised usage data, device and browser information | Legitimate Interest |
| Promotional communications (with consent) | Email address, notification preferences, game preferences | Consent |
| Regulatory reporting obligations | Identity, transaction data, account activity | Legal Obligation |
Under the Data Privacy Act of 2012, desgames processes personal information only when at least one of the following lawful bases applies:
Note on consent: Withdrawing your consent for marketing communications will not affect your ability to use any desgames gaming or betting features. It only affects whether you receive promotional emails and push notifications.
desgames does not sell your personal data. We share information only with the categories of parties listed below, strictly for the purposes described, and only to the extent necessary:
GCash, Maya, BDO, BPI, UnionBank, and other payment service providers receive the minimum data necessary to process your transactions — typically your account reference, transaction amount, and masked payment details. These providers operate under their own privacy policies and are independent data controllers for their own services.
Licensed third-party KYC and identity verification services may receive copies of government-issued ID documents and selfies for the purpose of verifying your identity. These providers are contractually bound to use your data only for verification purposes and to delete it after the verification process is complete.
Game software providers — such as JILI and other licensed game studios — may receive a session token and anonymised player identifier to load games and record game outcomes. Providers do not receive your full personal details unless required for specific regulated game types.
desgames will share personal data with Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and courts when required by law or by valid legal process. We do not disclose data to authorities beyond what the specific legal obligation requires.
Shared signals and device intelligence data may be shared with fraud prevention platforms to detect and block fraudulent account creation, payment fraud, and bonus abuse. Shared data is pseudonymised where possible.
All third parties that process personal data on behalf of desgames are required to enter into data sharing agreements or data processing agreements consistent with RA 10173 requirements before any data sharing takes place.
desgames uses cookies and similar technologies to operate and improve the platform. Here is a breakdown of what we use and why:
These cookies are essential for the platform to function and cannot be switched off. They are set in response to actions you take — such as logging in, setting your deposit limit preferences, or placing a bet. Without these cookies, key platform features would not work correctly.
These remember your preferences — such as your chosen language, game display settings, and notification preferences — to improve your experience across sessions. They do not track your activity outside of desgames.
desgames uses anonymised analytics data to understand how players navigate the platform, which features are used most, and where the experience can be improved. Analytics data is aggregated and cannot be used to identify individual players. You can opt out of analytics cookies through the cookie preference centre in your account settings.
A secure session token is issued when you log in and is used to maintain your authenticated session while you are active on the platform. This token expires automatically after a defined period of inactivity for your account security.
desgames does not use third-party advertising or retargeting cookies. You will not see desgames ads following you around other websites based on data collected by the platform.
desgames retains personal data only for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. The following retention periods apply:
After the applicable retention period expires, personal data is securely deleted or permanently anonymised in a way that makes re-identification impossible. Regulatory requirements may occasionally extend standard retention periods — in those cases, the longer period applies.
desgames implements a layered set of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Key measures include:
No platform can guarantee 100% security — internet transmission is inherently not completely secure. You can reduce your own risk by using a strong unique password and never sharing your desgames login credentials with anyone.
Under the Data Privacy Act of 2012, Filipino players have the following rights regarding their personal data held by desgames. These rights can be exercised by contacting our Data Protection Officer (see Section 14):
You have the right to request a copy of the personal data desgames holds about you, along with information about how it is used and with whom it is shared. Requests are fulfilled within 30 days of verification.
If any personal data held by desgames is inaccurate, outdated, or incomplete, you have the right to request correction. Some updates — like name or date of birth corrections — may require supporting document verification.
You may request deletion of your personal data when it is no longer necessary for the original purpose, or when you withdraw consent (where consent was the basis). Deletion requests are subject to overriding legal retention obligations — we cannot delete records that AML laws require us to keep.
You may object to processing based on legitimate interest or direct marketing at any time. Objections to marketing are processed immediately through your account notification settings or by contacting support.
You may request your personal data in a structured, commonly used, and machine-readable format. This right applies to data you have provided directly that is processed on the basis of consent or contractual necessity.
Where processing is based on your consent — primarily for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal. Withdrawing consent does not affect your ability to use desgames.
If you believe desgames has handled your personal data in violation of RA 10173, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact our DPO first so we can address your concern directly before escalating to the NPC.
desgames is strictly an adults-only platform. Registration and access are limited to individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is performed during registration using date-of-birth fields and is confirmed at the KYC stage through government-issued ID verification. If desgames becomes aware that a player under the age of 21 has registered and provided personal information, that account will be immediately suspended, all data will be deleted, and any balance will be handled in accordance with regulatory guidance.
If you are a parent or guardian and believe a minor has created an account on desgames, please contact us immediately at support@desgames.app with the account details so we can investigate and take appropriate action.
desgames is primarily operated for and from the Philippines. However, some of our service providers — including cloud infrastructure providers, identity verification services, and game platform providers — may operate servers or process data in other countries.
Where personal data is transferred outside the Philippines, desgames ensures that appropriate safeguards are in place to protect the data at a level consistent with RA 10173 requirements. Safeguards include:
desgames may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or platform features that involve personal data in new ways. The "Last Updated" date at the top of this page will always reflect the most recent revision.
When material changes are made — changes that significantly affect how we collect, use, or share your personal data — desgames will notify registered players by email or through a prominent notice on the platform at least 14 days before the changes take effect.
Continued use of desgames after the effective date of an updated Privacy Policy constitutes your acknowledgment of the updated terms. If you disagree with material changes, you have the right to request account closure before the updated policy takes effect.
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data at desgames, please reach out through the following channel:
General & Privacy Inquiries
support@desgames.app
Data Protection Officer
support@desgames.app
Please include your registered email address and a brief description of your request in your message. Privacy rights requests will be acknowledged within 3 business days and fulfilled within 30 days of identity verification.
If you are not satisfied with our response to a privacy concern, you may contact the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.